Domestic and International Shipping and Returns Policies
We ship via UPS and/or USPS. All shipping prices besides our Flat Rate options, are generated automatically with each individual carrier. It is a direct pass through and we do not add any additional handling fees.
We stand behind the quality of our products and offer a 100% satisfaction guarantee. Our business depends upon your trust and loyalty and we try to earn it every day. We take our business, and more importantly, your health very seriously.
Merchandise Return Policy: (please see below for international return policy)
A full refund for product returned within 30 days from the date of purchase, provided the product has not been opened and the protection wrap is in place. The cost of shipping is not included in refunds. If we paid the shipping cost for your original order, the S&H fee will be deducted from your credit.
Product returned after 30 days will be subject to a 20% restocking fee.
Product cannot be returned after 90 days from the date of purchase.
Refunds will be issued in the same tender as originally purchased or a credit may be posted on account with us toward your next purchase.
All returns must contain a Return Merchandise Authorization (RMA) number to be properly credited. To obtain an RMA Number, or for additional information regarding product returns, or any other product related questions:
Call: 800.777.1886 Or E-mail: firstname.lastname@example.org
International Return Policy and Disclaimer:
Nutrasal will ship to any country that is permissible under US law and is serviced by either the United States Postal Service and/or international carriers such as UPS, FedEx, and DHL.
Although 99% of all packages arrive to their destination without incident, the occasion does arise when orders are lost, stolen, or otherwise misplaced during delivery. Nutrasal takes all necessary precautions to ensure your shipment is packaged correctly, and that all customs declarations and markings are made in accordance with required specifications to ensure customs clearance and delivery. Should a package be misplaced in route, we do everything possible to track, investigate, and make claims if needed for the missing parcel(s).
As of September 1, 2010, Nutrasal can no longer offer refunds on international returns or lost packages.
Due to the changing nature of customs regulations, Nutrasal cannot be responsible for items that are seized, and/or otherwise "lost" by foreign customs or foreign postal services.
Our product ingredients are listed on the web site and we encourage you to be familiar with your own country's regulations and import limitations for dietary supplements and or the specific active ingredient(s) in our formulations.
Please contact our customer service at 1.480.907.7142 should you have any questions before ordering. Absolutely no refunds will be given for materials lost, seized or otherwise not returned by customs or other government authorities.
The customer assumes ALL responsibility for all goods seized, damaged, or impounded by government authorities, as well as any additional customs and duties required by your country.
Items returned by said authorities may be refunded minus postage, handling and restocking fees provided they are returned without damage to Nutrasal.